Refund & Cancellation Policy

1. General Policy

At WebVoka, we aim to provide reliable and professional digital services. Before starting a project, the scope, pricing, timeline and payment terms are discussed and agreed upon with the client.

Refund eligibility depends on the stage of the project, work already completed and the terms agreed upon for the specific project.

2. Advance Payments

Some projects may require an advance payment before development or design work begins.

Advance payments may cover project planning, design, development resources, third-party services and work already performed.

Once work has commenced, the refundable amount, if any, will be determined based on the work completed and the applicable project agreement.

3. Project Cancellation by Client

A client may request cancellation of a project by contacting WebVoka in writing through email.

If cancellation is requested before work begins, WebVoka will review the request and determine whether any eligible refund is applicable.

If work has already started, charges may apply for work completed, resources allocated and any non-refundable third-party costs incurred.

4. Refund Eligibility

Refund requests are reviewed on a case-by-case basis. A refund may be considered where applicable based on the project agreement and the amount of work completed.

Amounts already paid to third-party providers, including hosting, domains, software licenses, plugins, APIs or other external services, may not be refundable.

5. Non-Refundable Services & Costs

The following costs may generally be non-refundable once purchased or incurred:

• Domain registration or renewal charges
• Hosting or server charges
• Premium themes, plugins or software licenses
• Third-party API or service charges
• Work already completed or delivered

6. Cancellation After Project Completion

Once a project or agreed milestone has been completed and delivered, payments related to that completed work are generally not refundable.

Clients are encouraged to review and approve deliverables during the project according to the agreed process.

7. Revision Requests

Revisions included within the agreed project scope will be handled according to the project agreement.

Additional revisions, new features or significant changes outside the agreed scope may result in additional charges and are not grounds for a refund.

8. Delays Caused by Client

Project timelines may be affected if the client does not provide required content, approvals, credentials, feedback or other information within a reasonable time.

Such delays do not automatically qualify the client for a refund.

9. Service Termination by WebVoka

WebVoka reserves the right to suspend or terminate a project or service in cases involving misuse, non-payment, unlawful activities, abusive behaviour or violation of agreed terms.

Any refund associated with termination will be determined based on the circumstances and applicable project agreement.

10. Refund Processing

Where a refund is approved, WebVoka will communicate the applicable refund amount and processing method to the client.

Refunds will generally be processed using the original payment method where reasonably possible. Processing times may vary depending on the payment provider or financial institution.

11. How to Request a Cancellation or Refund

To request a cancellation or refund, please send us an email with your name, project details, reason for the request and relevant payment information.

Email: info@webvoka.com

12. Changes to This Policy

WebVoka may update this Refund & Cancellation Policy from time to time to reflect changes in our services, business practices or applicable legal requirements.

Any updated version will be published on this page with a revised "Last Updated" date.